常见问题

There are several possible reasons why your payment might not be going through. Please check the following:
1. Make sure the country you entered matches the billing country of your payment card.
2. Verify that your phone number is entered using only numbers (no letters or symbols).
3. Clear your web browser’s cache.
4. Try using a different email address.
5. Try completing the payment in another browser (e.g., Google Chrome, Mozilla Firefox, Microsoft Edge, or Apple Safari).

No, you don’t need an account to make a purchase—you can simply check out as a guest. However, if you’d like, you also have the option to create a free account for a faster and more convenient checkout experience in the future.

您可以点击 注册 here. You can also find register in the menu under ‘Account’.

我们接受大多数借记卡/信用卡和贝宝付款。

Once you complete your purchase, you can download your products as many times as you’d like, on as many devices as you need—yes, that means 无限 downloads!

您的订单将可供下载 立即 结账后。付款后，您将立即收到文件的下载链接 在订单确认页面，以及''中的''''''。我的下载'.此外，您还将收到 附有下载链接的单独电子邮件 也是如此。

请检查您的 垃圾 和 垃圾邮件 电子邮件文件夹。有时，Outlook、Yahoo 和 Gmail 等电子邮件提供商会将电子邮件发送到您的垃圾邮件文件夹，而不是收件箱。在极少数情况下，可能需要很短的时间（最长 10 分钟）才会出现。

我们 推荐 使用 个人电脑/苹果电脑/笔记本电脑 to view your files, as it is the easiest and most user friendly way to learn with. Our files also work with Smart Phones e.g. iPhone, Android and Tablets e.g. iPad.

由于 不同时区 我们并不总是在线。但是您可以 在聊天中给我们留言并留下您的电子邮件地址 我们会给您回复 尽快 - 我们反应迅速.在大多数情况下，您会收到我们的回复 2-3 小时内 最长不超过 8 小时。