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Why isn’t my payment method working?
There are several possible reasons why your payment might not be going through. Please check the following:
1. Make sure the country you entered matches the billing country of your payment card.
2. Verify that your phone number is entered using only numbers (no letters or symbols).
3. Clear your web browser’s cache.
4. Try using a different email address.
5. Try completing the payment in another browser (e.g., Google Chrome, Mozilla Firefox, Microsoft Edge, or Apple Safari).
Ali za nakup izdelkov potrebujem račun?
No, you don’t need an account to make a purchase—you can simply check out as a guest. However, if you’d like, you also have the option to create a free account for a faster and more convenient checkout experience in the future.
How do I sign up for a free account?
Prijavite se lahko s klikom na REGISTER here. You can also find register in the menu under ‘Account’.
S katerimi plačilnimi sredstvi lahko plačam?
Sprejemamo plačilo z večino debetnih / kreditnih kartic in Paypal.
Kolikokrat lahko dostopam do svojih prenosov?
Once you complete your purchase, you can download your products as many times as you’d like, on as many devices as you need—yes, that means neomejeno downloads!
Kdaj bo moje naročilo poslano?
Vaše naročilo bo na voljo za prenos takoj po opravljenem nakupu. Povezave za prenos datotek boste prejeli takoj po plačilu. na strani za potrditev naročilain tudi vMoji prenosi'. Poleg tega boste prejeli tudi ločeno e-poštno sporočilo s povezavami za prenos prav tako.
Kje je moj digitalni prenos? Od nakupa nisem prejel nobenega e-poštnega sporočila.
Preverite svoje Odpadki in . Spam e-poštne mape. Ponudniki e-pošte, kot so Outlook, Yahoo in Gmail, občasno pošiljajo e-poštna sporočila v mape za nezaželeno pošto/sporočila namesto v poštni predal. V redkih okoliščinah lahko traja nekaj časa (do 10 minut), preden se prikaže.
What devices can I use to open the e-Books?
Mi priporočamo z uporabo PC/Mac/Lepalni računalnik to view your files, as it is the easiest and most user friendly way to learn with. Our files also work with Smart Phones e.g. iPhone, Android and Tablets e.g. iPad.
V klepetu v živo ne dobim odgovora, kako lahko stopim v stik z vami?
Zaradi različni časovni pasovi. nismo vedno na spletu. Lahko pa v klepetu nam pustite sporočilo s svojim e-poštnim naslovom in vrnili se vam bomo. čim prej - smo zelo odzivni.. V večini primerov se vam bomo oglasili v 2-3 urah in ne več kot 8 ur.