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Why isn’t my payment method working?
There are several possible reasons why your payment might not be going through. Please check the following:
1. Make sure the country you entered matches the billing country of your payment card.
2. Verify that your phone number is entered using only numbers (no letters or symbols).
3. Clear your web browser’s cache.
4. Try using a different email address.
5. Try completing the payment in another browser (e.g., Google Chrome, Mozilla Firefox, Microsoft Edge, or Apple Safari).
Do I need an account to purchase products?
No, you don’t need an account to make a purchase—you can simply check out as a guest. However, if you’d like, you also have the option to create a free account for a faster and more convenient checkout experience in the future.
How do I sign up for a free account?
You can signup by clicking REGISTER here. You can also find register in the menu under ‘Account’.
What payment methods can I pay with?
We accept payment via most Debit / Credit Card and Paypal.
How many times can I access my downloads?
Once you complete your purchase, you can download your products as many times as you’d like, on as many devices as you need—yes, that means unlimited downloads!
When will my order be sent?
Your order will be available to download immediately after checkout. You will receive the download links to the files immediately after payment on the order confirmation page, and also in ‘My Downloads‘. In addition, you will also receive a separate email with the download links as well.
Where is my digital download? I haven’t received any emails since my purchase.
Please check your Junk and Spam email folders. Occasionally email providers such as Outlook, Yahoo and Gmail send out emails to your junk/spam folders rather than your inbox. In rare circumstances it can take a short while for it to appear (up to 10 minutes).
What devices can I use to open the e-Books?
We recommend using a PC/Mac/Laptop to view your files, as it is the easiest and most user friendly way to learn with. Our files also work with Smart Phones e.g. iPhone, Android and Tablets e.g. iPad.
I am not getting a response from the live chat, how can I contact you?
Due to varying time zones we are not always online. However you can leave us a message along with your email address within the chat and we will get back to you as soon as possible – we are very responsive. In most cases you will hear from us within 2-3 hours and no more than 8 hours maximum.